Gail Richardson, Oakville (Manager, On-line Services)
Beckie MacDonald, Oakville (seconded to lead staff 2.0 training program)
(ppt is here)
- Charlotte-Mecklenburg PL = model of staff development
- Oakville followed their lead
- 12 things to keep in mind:
- know your culture (at YOUR lib)
- get buy-in from admin
- determine budget
- buy-in from management team
- start the buzz, pay attention to timing
- poll staff (if appropriate)
- determine scope
- which tools / competencies for your learning 2.0 sessions
- volunteer or mandatory?
- training delivery...5Ws....
- incentives / acknowledgement / certificate (to emphasize the importance of the education)
- feed back and post-communication...use 2.0 tools to teach them...blogs/Facebook group etc...share feedback
- extended invitation to supply staff...email notices of upcoming session to them...talk to JC re supply/training budget for this
- keep attendance lists for our 2.0 sessions
- used the yellow tape and everything!
- looked at 23 Things, and 5 Weeks to a Social Library...chose to present like this:
- Session 1 (3 hours)
- blogs
- rss (recognizing buttons and what to do)
- bloglines (feed reader)
- social bookmarks (SiteJot...like del.icio.us)
- Session 2 (3 hours)
- Wikis (including Wikipedia...used CommonCraft Show video)
- IM
- Social Networking (FaceBook, MySpace, YouTube, Flickr)
- mandatory for all Information Desk Staff
- included audio / video / hands-on training
- included exercises (eg. Leave a comment on a blog)
- set up "Beckie's Tech Talk Blog" for participants
- "play time" very important...freedom to play / learn your way / ask for help
- used SurveyMonkey for evaluation
- now doing CSI refresher...combo of 1&2, review + new exercises...expanding to other Depts and Areas
- voluntary (peer pressure kicked in!)
- incentives (MP3 player for all staff who completed)
- self-directed via blog
- online LEARNING > training...freedom to learn and play
- idea from Charlotte-Mecklenburg: set context with podcasts / articles on life-long learning
- put staff in teams with team leader (aka Cheerleader)
- "Emerging Technologies Group" at mac...members = the team leaders
- TODO: check out macetg.wordpress.com
- mac has a gaming librarian!
- topics covered (different from Oakville)
- browsing tools
- gaming and virtual worlds
- lessons learned:
- it takes a village...(committee)...for troubleshooting / hand-holding
- build in TIME to explore / catch up (ie. 2 week "break" in middle of 5 weeks)
- had Michael Stephens for big rally / kick-off
- don't reinvent the wheel...use what's available out there
- TODO: check out learning2.0libraries tag in del.icio.us
- idea: have a contest: best idea for how we can use 2.0 tools
- TODO: consider setting up a wiki for the 2008 service audit
- 1st meeting in Training Lab...do a demo
- how to use / why it's fab
- keep everyone up to date / minutes / comments / revisions etc.
- think about ongoing training for NEW staff...if online like McMaster, could point to content...core competencies...chat with JC re adding this piece to new staff orientation
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