Thursday, April 22, 2010

CIL2010: Other Fab Blogs

Check out all these other fab biblioblogs, and read what they have to say about CIL2010.

Thursday, April 15, 2010

CIL: Google Gambol

Slides are here

Check out all these nifty google tools / tricks / tips.

OK so a lot of the slides are blank b/c Greg went live on to google to demo, but there are enough hints to get you through!

Wednesday, April 14, 2010

CIL: Productivity Tools

CIL2010 Productivity tools

  • link to:

  • wiki for the session! fab...check out “poll everywhere” ...could vote with a computer or a cell phone (check it out and maybe use for my Man session?...or consider s/t with voting by postits?)...hmmm..

  • look up “getting things done” book by David Allen (TBPL has, hold placed! done!)

  • Remember the Milk...notes added to Wiki

  • Jiffle...fab for setting up appointments with students, for can send them your available times, they pick, and get back to you

  • notes on Wiki...check it out

  • most of the tools connect to GoogleCalendar and other similar tools

CIL: 24th Thing: What's Next

CIL2010 The 24th Thing: What's Next (H. Blowers not here, so four others!!!)

Sean Robinson, Allen Country Public Library (blog )

Lori Reed (Charlotte Meck)

Crista Burns and Michael Sauers, nebraska Lib commission)


Vision...what are you trying to do?

  • Engage (at warp speed!)

  • enrich (msg to resonate)

  • empower (fight for what you love(

What is your startegy?

  • Your mission?

3 quesions:

  1. how are people finding us? (Google Analytics v useful for insight...want peeps to find you from outside your library)

    1. piggy efficient...connect with timtables in conjunction with mass marketing with Twilight, for eg...and other big book releases...

  2. where can you answer questions? useful to people in new and interesting ways

    1. eg “City Share” on FB...check it out

Engagement is not an idea, it's a practice.

  • Grow some bigger ears...see Sean's blog for good reasource to LISTEN to peeps social web activity in your Tweeting “I'm going down to the library” can reply “see you here!”

Christa and Michael from Nebraska Lib Commission

  • Learning 2.0 at the nebraska library commission blog

  • did 23 things in 2008

  • voluntary participation...25 started, and 9 completed...not bad for these programs...

  • noved it to larger “Nebraska Learns 2.0”

  • peeps loved it so much they didn't want it to end

  • April 2009 start...once a month...ongoing 23 things program...a thing a month...were new things, but considering going back to some of the original 23 things b/c some peeps didn't do

  • had 47 peeps start new blogs / wanted to do it

  • peeps don't have to do every “thing” the ones you want to ....drop in and out...

  • offer CE credits (statewide program)

  • banner on their blog + “car henge”...ok...a scale model of stonehenge made out of cars, in Nebrasks

  • what not to do:

    • don't just put it out there – you need to promote it...don't drop the ball...peeps will want to do it, just keep informing peeps...and participate / comment on peoples' blogs

  • how many peeps work for the Neb Lib Commission?...about 50, but they oversee ALL libraries in thousands of

Innovating Durig a Time of Change...or OMG WTF!!!!

Lori Reed, Charlotte Meck. Lib

  • 23 things was originally going to be 43 things!

  • Worked with Helen on the original plan

  • is mind boggled over the adoption of of 23 things

  • challenge of how to continue to innovate during a time of change...budget cuts etc...

  • a super fly fab great lib, but major budget cuts...very sad

  • laid of 120 people two weeks ago...WOW...sad + more coming there and other places

  • “in calm weather all ships have good captains”...Swedish proverb...

  • how can you be innovative in times like this?

    • Recommends book “Death by meeting”...check it out

    • be willing to do what's right for the org and profession

    • Lori in HR...need to look beyond what's best for you personally

    • have to be there for a reason / have a purpose

    • be what your users need and want

    • can't fight for services peeps don't want

    • accept the fact that libs are giong to look v diff in the future

    • opportunity to learn/grow/adapt/improve/let go of what is not working

    • wow what a great attitude!!! (email her a hug!!!)

CIL: Making it happen: Getting things done

CIL: Making it happen: Getting things done...Ken Haycock, Director, SLIS, San Jose State Univ.

  • Next year cil will be in March, and back at the Hilton (DuPont Circle)...nice

  • Ken H was once a school, did not know that

  • SJSU SLIS is largest online lib school...has surmounted lots of challenges...lots of political / influencing skills

  • if you don't promote yourself you're doomed to defend that on my wall!!!

  • the influence pyramid: (top to bottom):

    • practice

    • tools and equipment

    • conceptual models

    • awareness (feedback and reflection)

    • empowerment (choosing to be powerful) ***I need to do that better!***

  • public libs suffer from the curse of high satisfaction and low

    • no one complains about libs (well, yeah, they do actually!...)...but lots of library love

    • results in compliance + potitcians think we don't need more $

  • you would think that “evidence based librarianship” is a redundent term!!!

  • “death by opportunity”

    • b/c libs are so flexible / adaptable etc, can do so many things...pulled in so many directions

    • if you have two libs in a room they'll create an more and they'll give an award!

  • Opportunity costs...

    • what is the payoff you're going to get from the choices you make?

    • Can not be all things to all people...that is where low expectations come in

    • need LEADERSHIP to give direction / focus...THIS is what we're going to excel at...

  • we are all leaders...

    • leadership is a process of social influence therough which oneperson is able to enlist the aid and support of others in the accomplishment of a common task...AMEN!...LTB philosophy

  • power or influence...

    • power: possession of control / authority / influence

    • influence: act of producing an effecgt without apparent exertion of force or direct exercise of comman...hmmm....

  • successful poeple are influential:

    • turst is critical

    • a good reputation is priceless

    • (have to manage the person you report to!!!...good point)

    • most peeps are filled with self-doubt

    • informal mentoring is vip

    • listening is more important than talking

    • ***choose 8 people to be your personal “board of directors”...FAB idea! Do it!! the CEO of your own life / destiny....***

    • choose peeps with your best interest at heart

  • trust:

    • character

    • competence

    • confidence

    • credibility

    • congruence

  • advocacy defined

    • as the level of water in the jungle goes down, the animals start to look at each other in different ways

    • public relations is not advocacy...public relations and publicity is all about US...needs to be moe is getting closer...finding out who your clients are, and how you adjust to meet their needs...more about THEM...advocacy is how you get your message the lib makes a difference in the community...move to being a PLAYER at the table when the problem is defined (good eg = Tbay's culture planning...)

  • advocacy: a planned, deliberate, sustained effort (hard work) to develop understanding and support (can be for an issue as well as resources) incrementally over time (it's a long haul)

  • the meek my inherit the earth, but the news of it will never get out!!!

  • univesal principles

    • reciprocation (feel obliged to return favours)

    • authority (look to experts)

    • commitment/consistency (with commitments and values)

    • scarcity (less available more we want it)

    • liking (more we like, more we want to say yes)

    • social proof (what others are doing)

  • a fun book about influence: “yes! 50 scientifically proven ways to be effective!”...check it out

  • a small gift or favour will make you more persuasive...people will want to pay you back...also a personal note

  • individuals want to be liked, so practice seeing the good in them *** do it!!!

  • pillars of influence:

    • the relationsihp (even if you can't stand the person you work with/for, you need a relationship)

    • the intended approach

    • the desired results

    • the context – for the issue, indivudal and it the right time for this issue?

  • Fine line between standing on the shore fising, and just standing there

  • ROTI = return on time investment ... think about it

  • leveraging SW/OTs...your stengths and weaknesses...and what are the opporutnities to apply them...use your strenghts to grasp the ops...easy more attention to this to move things strategic about it!

  • Focus and plan

    • on the relationship

    • on the approach

    • on the context

    • on the issues

  • One Page Presentation: subject / objective / present situation / proposal / advantages / disadvantages / action you want taken ***use this model for next pres to CC*** be honest and succinct

  • you either DO lunch, or you are lunch!!! (words to live by!!!)

  • beware of the culture of niceness....conflict, je suis guilty!!!...don't be afraid to deal with issues...don't let them fester...first step in recovery is self-awareness, so I'm getting there!!!

  • make your pitch and make your clear about what you want

  • lessons learned:

    • about relationships

    • about approcahes

    • about context

    • about issues – framing, info, expertise

  • bringing it all together

    • building influence

    • using evidence

    • connecting agendas

    • assessing time

    • assessing costs

    • leveraging resources

    • measuing results

  • skate to where the puck is going to be!!! AMEN!!!

Tuesday, April 13, 2010

CIL: Dead and Innovative Tech aka Comedy Night

A few nuggets of info from among the laughs (heavy on iPad bashing and Smurf-a-hontis jokes)...

  • check out Amanda EJ's site print and post the poster there
  • iPads are all about consuming information, not collaboration
  • Librarians are subversive!
  • iPads are sexy as in hookers...beware of extra charges / side effects etc...also all about consumption, not creation (Sarah HJ)
  • Stephen A had fab love for eg...check to see if his slides are online
  • Marshal B had great pics from a 2.0 library with lots of interactive group spaces and other stuff...look for his ppt

Good summary + some pics here.

CIL: Virtual Learning and Training

CIL: Virtual Learning and Training: Teaching and Learning with Drupal

Meredith Farkas, Norwich University, Head of Instructional Initiatives

  • written lecture notes

  • discussion forums

  • assignements

  • quizzes...

    • can't just use irl stuff for online courses...”pretty frickin' boring!”...MF got her MLIS online about six years ago

  • web 2.0 ideas for the classroom

    • it's the age of participation

    • wisdom of it!

    • Social constructivism ...teacher is a facilitator, not a “sage on the stage” (use that for my Manib Lib Conf talk!!!!)...and get peeps talking...will there be enough people/twitters for a session hash tag?...hmmm....could suvey and do if so...

    • about the experience

  • MF now teaches @ SanJose State

    • didn't want to use their course management system...focussed on instructor, not student interaction...was allowed to do her own thing

    • used drupal ( content management system...used for a huge variety of things

  • why use blogs?

    • Familiar medium for two-way com

    • faculty communication with students

    • one place to “housekeeping” tag...keeps stuff together

    • builds sense of ownership over the medium for students

    • community building

    • reflective learning...thinking about what you're learning

    • writing in public

    • everyone is a teacher and learner

  • blogs can:

    • promote critical and reflective thinking

    • enable collaboration and knowledge-sharing

    • create an informal environment for student discussion and communtiy building

    • encourage dialogue and debate

    • encourage students to teach as well as learn and co-costruct their learning experience

Joan Peti...(substitute...) Using “prezi”...blogging at the american university in

  • instruction and ref librarian

  • accredited US univesrity

  • mostly Egyptian students

  • required info lit class

  • moved course from Blackboard to a simple wiki

  • – check it out

  • shifted emphasis from passing to learning the skills

    • strict attendance + in class assignments

  • implemented blogging

    • issue with lack of freedome of speech in Egypt...bloggers are regularly jailed...repressive

    • wanted students to appreciate and understand the tools, even in this environement

    • used word-press...but was overwhealming for tech-newbies

    • for last blog...asked students how they liked blogging – and they loved it!!!

    • shocked lib staff!...students had historically hated the class...but deal was sealed with the blogging experience

  • lessons learned:

    • take advantage of key moments

    • own your disasters

    • define success

    • sometimes crisis = opportunity

    • ill-considered ideas hastily implemented can be a great success!!!

  • I thought this session, from description in flyer, would be more about creating tutorials etc...oh well, still some fab points

  • you have to find the right tech for your students

CIL: Usability and Libraries

CIL: Usability and Libs

User expectatios of online lib services...

  • users' notion of “broken”

  • libs know our online services are imperfect...constant improvement / tweaking

  • in surveys etc users talk about frustration / inconvenicne / confusion

    • sometimes words like “maddening”, horrendus, sucks etc.

  • It either works for them, or not

  • most common complaint....too many choices...or “there must be something wrong with me b/c I can't figure it out”...spend lots of time explaining that we're help to help...

  • peeps don't get stuff=problem...bigger prob than usability...might just not have it...

  • breaks in chain of access not always where you think...response is just to go to google

  • why isn't everything in google anyway...well, we have a good answer for that...but, maybe we should talk to vendors to fix that...maybe that is our job...hmmm....

  • chain of info access from need to retrieval is only as strong as its weakist link

    • remote access, printing services, link resolving are all parts of the chain

    • new interfaces (eg. Handheld devices...smartphone / netbook etc...) become part of the chain of access

  • beyond userfriendly software and reliable hardware...problems go beyond that...

    • users expect easy, direct, immediate access to what they need

    • the have alternatives and low tolerance

  • limited and inconvenient collections are also part of it different in TBAy b/c our genealogists are very happy to use microfilm???...or different for genealogists?

  • Siloed e-content is also a usability our My Giant Search is one solution...I think

  • seamless, simple, fast and reliable systems and servcies are the goal

  • common interfaces, seamless and integrated discovery

  • comprehensive info stop shopping is what the peeps want

  • we need to think about what isn't indexed...why is not digitized

next presenter...Yu-Hui Chen and Carol Ann Germain, Univ at Albany

  • to ensure a function is used well

  • did a study at their lib...results are local, but hopefully with wide applicability...

  • surveyed 84 ARL libraries...for policies, usability testing and resoruces...env scan

  • hardly anyone has web usability standards, policies and guidelines...wowser, do we need them?!...look to Neilson and co for guidance...also “Research Based Usability Guidelines” book (look it up)...psg=policy, standard, guideline

  • libs all thought usability testing is important, but only about half did regularly...however most have done it

  • what were people testing?...most: Web site; least: opac

  • usability methods:

    • observation

    • thinking aloud

    • card sorting

    • walk-throughs

    • task analysis

    • paper prototype

  • libs with dedicated usability testing staff:

  • are people learning usability in lib schools?

  • Usually done as an “extra” to other jobs

  • issues, challenges and recommendations:

    • reasons why people have difficulty implementig psgs:

      • enforcement/agreement

      • lack of skills/training

      • resoruces

      • getting informed

      • resistance to change

    • not a lot of support from admin ...due to limited knowledge/experience/political agendas

    • lack of resrouces (time, staff, organizational knowledge)

  • published article...with actual survey included

CIL: Critical Thinking...getting to the right decision

CIL Critical Thinking: Rebecca Jones and Deb Wallace (managing Director, Baker Lib Servcies Knowledge and Lib Services, Harvard Bus School...

  • aotus is modelling / living critical thinking

  • is not about being critical!!! or being smart

  • about thinking productively etc

  • pres is on slideshare...beckyjojojones...also on (slides and worksheets)

  • not just for academics...practical applications...challenge assumptions

  • what are the traps / landmines?

  • (Deb has climed Mt. Kilamanjaro!!!)

  • tend to suffer from “deer in the headlights”...need to focus on the right thing at the right time

  • critical thinking is really about:

    • decision making and problem solving

    • openmindedness

    • productive dialogue...with colleagues / get to the best decision

  • three simple underlying facts:

    • implicit that we can't make decisions alone or in a vacuum

    • the decisions and problems we face are increasingly complex

    • it's hard and it's worth it

  • Good critical thinking

    • raises the right questions clearly and precisely

    • focuses on the real problem or decision to be taken

    • gather and assesses relevant info

      • uses abstract ideas to interpret info effectively

  • “critical, not criticize!”

  • why?

    • For customers...designing meaningful servcies

    • for organizations...planning, netiation, managing, relationsip building

    • for ourselves and professional cred:

      • aware and factor in our:

        • tendancies and assumptions

        • perceptions and selecitons based on conditioning / beliefs etc

        • reconstructive memory affected by time, what we want to remember, how we want to view a situtation

      • confidnt in our:

        • knowledge

        • ability to reason

  • wake up call...

  • naming the process at first makes it legit:

    • challenge usual practices

    • rethink what has been thought

    • expand the emphasis from shot-term fixes to long-term fusion

  • shake off the feeling that you'll have all the answers

  • common decision traps:

    • framing

      • put the frame up first...clarify status quo, anchor and sunk-costs...brainstorm “what is your view / perpsecitve of this problem?” We don't all see the status quo through the same frame...put up a frame!...and notes inside...put it on its side...”how will we reframe?”...what would the new frame look like?

      • Status quo:

        • tendency is to prepetuate what we already know

        • when we take action we take responsibility

        • psychologically avoid this:

          • focus ont he real goals and ask how status quo helps move towards them

          • evaluate vs all others alternatives in terms of the future

      • anchoring / chains around our ankles!!!

        • what we hear or see first influences our subsequent thinking...

        • to avoid:

          • be aware

          • purposefully use different starting points

          • as you gather other peeps to discuss the issue, try and limit the info you give them

            • clarify base assumptions

            • keep coming back to them

      • sunk cost

        • investment already made...justify past decisinos...

        • to avoid:

          • consciously set aside past investments

          • stop sinking costs into sunk costs

          • reward turn-arounds and “trys”

      • reaching clarity means wading through confucion...know your own conflict handling style...good chart on slide...very personal...

Deb...Harvard Bis School (lovely grey hair!!!)...iconic building...birth of MBA (what would give a degree more cred than a “big honking library!”...keeps mission out front

  • now called “knowlege and library services” illustrate so much more going there than “library”

  • building, and organization, was gutted from the inside

  • critical's important to THINK...

  • we don't change goals like we change our underwear!!!

  • to build and enrich an info and knowledge ecosystem (one of their goals)...also...

  • to be the trusted advisor for HBS in knowledge, info and learning practices

  • identified startegic shifts

  • an embarassment of riches of world leaders in planning / cirtical thinking available to them @ Harvard

  • sense of urgency not super fab...sort of like turning the Queen Mary...have to work within the culutre and with the resoruces available

  • exercising good judgement

    • capability development

    • modelling best practice

    • road maps

    • performance management

    • project management

      • team norms

      • opportunity management

      • after action reviews

  • the status quo is not what we alwyas have to go back to

  • critical that we think

  • need organizational frameworks to allow people to think cirtically

  • all day, every day

    • customer service standards

    • service delivery agreement

    • customer relationship management

    • exceptions management

    • strategic alighnment

    • employee engagement

    • balanced score cards

    • job descriptions / work designs

  • sign: “Service Management Alighnment Engagement”

  • every aspect of the lib has to constantly be engaged...all day, every day

  • 300 type A entrepreneus on faculty!!!

  • lib @ Harvard Bis School ranked very low by employees...working from botton / middle up to address peeps' concerns...can't think critically if you're not happy / engaged at work...good point...

  • balanced score card session later on...way more than just stats

  • also did work on concrete job desciptions / work designs...need to know what you're susposed to be doing

  • manage's new

    • disagreement must be incited and managed...leave the convo open for disagreement

    • organizational culture must encourage questioning, especially of decision-makers' assumptions and propositions

  • if peeps are not allowed to think, they will not be engaged

  • critical characteristics

    • harnessing all the types of thinking in your org

    • communication skills...esp listening

    • self-awareness and self-acceptance

    • curiuos, interested and questioning

    • admits lack of valid information or understanding

    • assesses and evaluates info info and propositions for their value on the issue at hand

  • What's critical:

    • awareness

    • just try it

    • discipline your decision-making to uncover thinking erorrs and prevent judgement errors

  • slide with bibliography

CIL: Crafting Online Personas

CIL Crafting an Online Persona: Defining who you are, in an anonymous, online world

JP (Virtual Service same title as me!!! @ New Jesey Public Library) and Craig

introduced by Stephen A:

Craig Anderson (in the hat)

  • trying to get libs @ his lib to engage in fb etc...big quesiton “so anyone can see this?”...fear!!!

  • afraid of embarssing FB photo / video!!!

  • slightly diff person/faces depending on audience

    (Billy Joel quote...on slide...)

  • diff filters depending who you are with

  • diff on fb/twitter/ can be the same person, but filtered

  • eg “Librarian JP” (his FB handle)...self-branded, not secret identify...another eg = The Annoyed Librarian (that is a secret identify)...

  • 10 privacy settings all FB users should know (use for my FB101 class!!!...check it out first) can control how you show to diff peeps...

  • another good article Meredith F “your vitual brand”...find it and read / link



  • check it

    out: the gaming in schools and libraries blog

  • need a clear vision of what you want your brand to say

  • eg use of logo on all soc media presences (make sure our new logo gets on all places!!!)

  • as you build your virtual persona, think about how what you post fits with your “brand”

  • building a personal brand


  • “too funny to unfriend”

  • egs of where peeps didn't use privacy settings!!!! Hilarious!!!

JP...role Tiger...make sure your behaviour fits your brand...

  • responsibile citizenship...

  • “librarians do it by the book” mug

  • part of responsible citizenship is showing up...being where the peeps NEED to be out, yeah...amen!

  • “technical subversion”...just do it! Ask for forgiveness, not permission idea...

  • build your institution values in to how you present yourself personally and professionally online

  • eg. email sig: with your FB too!!!

  • resistence to new...was objection to having telephone at the ref desk...

Beyond privacy settings...

  • always think about your behaviour / what you're doing online

  • your online presence shouldn't be taken lightly

  • digital citizenship v2

  • you need to show up, and have conversations about how to be responsible

Craig Anderson

Kean University

libraryguy on twitter

pres will be on slideshare (Libraryguy) to it

  • think about how you can be on the social web professionally...

  • institutinoal personal vs personal persona

  • article re “should you add your boss on FB?”...

  • you can block your photos from groups of peeps...good idea

  • interesting balancing act...esp with potential employers googling you

  • can use diff signatures for diff email msgs...

  • you are also who you know / not just yourself...people will also check out your connections...need also to consider your connections...

  • very 1984...big brother...your online stuff is going to haunt you for a loooong time

  • good idea to set up an “ego feed” on yourself!!!! (google feed on your institution / yourself...TODO: do it on myself)

  • “mutually ensured embarassment!!!”

  • everything jp has done (job-wise) in the past year has been as a result of social media...

CIL Conversations with the Archivist of the US (AOTUS)

Cil2010 keynote with archivsit of the USA

...interviewd by Director of Public Programs at NYPL (cool accent and v funny!)

  • new blog aotus (archivist of the us)...aka “collector in chief” (potus = pres of the US)

  • what does the aotus do?...responisible for the records of the gov't...records management advice / oversight to all the gov't agencies...about 2 – 3% of thos records become archives

  • 44 facilities for record storage around the usa

  • seperate from LofCongress

  • also presidential libraires are under the AOTUS

  • significance of 10th arcivist of USA to be a Librarian!!! (formerly @ NYPL)...why signif?...others were scholars / historians etc...

    • a call out of the blue!

    • Visit from potus transition team member...pres looking for people who think outside the box / innovative etc...went to meet with bigger committee – got a better picture...realized he could make a difference (was impetus for other career transitions -- that feeling)

  • potus charged aotus with two missions:

    • national declassification centre...4 million pages need to be!...over the next four will this happen?!

    • Open government initiative

  • Open Govt Iniative

    • transparency / collaboration / participation

    • philosophy / practice around these three...built it from the bottom up...each agency work on their own plan

    • process unleashed previously untapped talents / leadership etc...created a new energy

    • use of social media fab...

    • eg. aotus's blog (link to it)...attempt to get the citizens invoved in the work of the archives...creating citizen help think through how to process collections etc...

    • controversy re “librarian” appointed as “archivisit”...had experience with both

    National Declassification Centre

    • archives had been in “classification” business since 1978

    • intent of order is to open the records, to declassifiy as many as possible...only reason to remain classified = national security

    • need to be reviewed by those agencies which initially classified them

    • looking at ways to bulk-declassify

    • 2400 different classification guides...susposed to be reviewed every five years...50% have not...a flawed classification system

    • goal is to streamline the process...How?

      • Looking at ways to use technology to do this

  • chosen by POTUS...what kind of influence do you think POTUS and admin has over the archives?...what direction can they give it?...what did previous admins do/not

    • can't have open govt if you don't have open records

    • need to consider that from the time the records are created

    • records need to be not an afterthought...considered at the start of new system implemenations

    • big meeting btw cio (Chief Info Officers) and Chief Records Managers from each agency coming up...big disconnect btwn CIOs and most agencies...need to come together

    • going to meet with White House CIO, and co-host the meeting to bring these peeps together

  • ambition / mission

    • when he was @ nypl (for five years)...half of new yorkers used internet @ libs...powerful lesson re importance of libraries...wants to take that to the them up...access

    • web site being re-designed

    • big emphasis on education

    • blockbuster exhibit on Civil War coming up + online version...focus on K-12

    • lots of tours of school kids: AOTUS listens to the kids...encourages to write letters to the Pres...are kept in Presidential Libraires!!!

  • has not met POTUS!...yet...

    • nice having a boss down the street, not in your face!!!

  • lots of the archives jobs are mundane...pulling records etc...but there are ways of making such jobs enriched...hoping for better job satisifaction

  • meeting with staff, LISTENING... “Employee Viewpoint Survey” done at all govt agencies... Archives got v bad reviews

  • was bad mojo on FB (from staff), so AOTUS joined the convo and addressed the issues

  • during the big DC snowstorm, AOTUS had a chance to chat up the security peeps -- had never had a tour of the VIP stuff...didn't know what they were guarding, so arranging that now

  • in the digital environment...not too much saved/preserved...with e-records, recognized as a “record” in some cases but not others...lots of erocords getting lost

  • concerns re digitizing commercial digitization projects...language that locks up content for a specific time (5 years for Ancestry) ...concern that these are public records, in a lot of cases...big value to having them available electronically...concern re locking them up for a period of time...

  • divide btwn physical and digital world...where do you see the tension?

    • AOTUS does not own a Kindle!!!

    • is a big reader...has a thing for physical books (got lots of applause!)

    • “wikipedia is my favourite tool”!

    • Needs the print to read

    • Nicholson Baker = fave writer...wrote about what happened when card catalogues were discarded...look him up!!!

      • had written controversial to preserving print (eg last print copies of newspapers saved from British Library)

      • set self up as newspaper librarian

      • gave collection to Duke...proper preservation

  • what is he reading now?

    • A book about Abe Lincoln...Vampire Hunter!!!

    • presiously read a book about Walt Witman and his used Nat archives / NYPL / Duke Univ to write the book...esp letters from Mrs. Witman

  • what is your greatest burden?...what keeps you up at night?

    • The electronic records...largest / messiest / most expensive thing to get right

  • greatest joy

    • balance btwn getting to know staff and the collection itself

  • what do you think the libs here today need to pay attention to most?

    • Push your supervisors!

    • Look for ops to get involved / get your ideas out there

    • fokls at the top need to be pushed!!!...that's the only way we're going to get better

    • one of his best hires = Josh Greenberg...taught him a lot re thinking differently re how we package / organize info / where we should be...vs expecting people to find us

  • future for you?

    • Has said only next job = The Vatican!!! (was in a NY Times Article!!!)...”and I'n not talking about the Library!!!!” super ending!!!!

Monday, April 12, 2010

Misc pics

There are long tables set up at the front of every room, with power bars, for the bloggers. Very convenient to take notes on SweetPea!!! Today had a nice compliment that my netbook matched my sweater!!!

Tweeting on SweetPea. One session had its very own hashtag. For the conference it's #CIL2010...for the session was #cilninjas ...brave presenters had twitter flowing on the screen, and used some of the tweets for talking points...excellent presenting on the fly.

Chatted up Stephen A who remembered visiting TBPL four years ago!

CIL2010: Website Redesign: Two Case Studies

pic of Sarah HJ, aka The Librarian in black, of course (but with a blue streak in her hair)

Web Site Redesign: Two Case Studies

Sarah HJ

Kirstine Bobe

Stephen Fernie

Shian-Chih Chang

William Wheeler

Sarah HJ: a public library website redesign: aka the trip to Hades & back!!!

San Jose Public (add a link from my blog)

  • merged with San Jose State University library – unique situation – so merged web site

Problems we're solving:

  • 1 site for 2 libs

  • public lib users felt ripped off

  • 7 year old design

  • wemaster as gatekeeper = disconnected staff

  • ADA requirements cumbersome in exisintg environment

Problems encountered while solving the above:

  • unrealistic expectations from admin

  • 1 year long rfp and contract process

  • incompetent designers (lost six months)

  • lost momentum

  • merged web team working on 3 websites

redesign planning:

  • stakholders (ie the peeps) identify org goals

  • techies, designers, and info architects identify how to meet them (the goals)

  • identify your givens (what you already know...from demographics / surveys)

  • use planning software (eg BaseCamp...check it out)...also dotproject (add a link)

  • double the estimated time line

staff and customer involvement:

  • initial satisf surveys for both – what do they like now? What do they hate?

  • Card-sorting for testing early on

  • staff focus groups

  • mock-up task testing for customers

    • ask people to perform common tasks and observe success rate

  • transparency to staff and customers

    • keep people informed about how the project is moving along

usability testing

  • identify who you are serving

  • focus on the few things you do well

  • tell stories of what your users want

  • look for friciton points

  • who is the site for again? (for eg kidszone...for kids or parents?)

  • can simply grab some peeps from the lib / ask questions

  • focus on common functions

  • ...our usability study did a good job on this, je pense


  • start simple

  • basic tools

    • JAWS, WAVE, browser emulators, OS emulators...can tell you a lot about how your Web site will be usable

    • Firefox tools: firesizer, firefox accessibility extension, HTML validator


  • blogs for staff and customers...keep peeps in the loop + respond to comments and suggestions

  • also use that for staff and customer feedback on an ongoing basis

  • recruit usability testing participants from among “the angry folk”!!!

project management

  • set deadlines for everything

  • hold people accountable

  • one person should be in charge of tracking

  • give periodic updates to staff/mngt

  • spend the most time on IA (information architechture) and design

  • keep things moving no matter what

  • celebrate small victories

launch techniques

  • phased-in launch (notices, pre-testing)

  • beta + feedback = 1.0...

  • more feedback....1.1 etc...

  • perpetual beta...keep listening and improving

  • TODO: prvoide brief oline and printable orientation (if it takes more than one page, start over, from the beginning!!!)

five things to avoid:

  • try to be fancy when your brain says NO

  • allow consultants to push you around

  • have more than one project manager

  • stifle creativity

  • reinvent some wheels

    • see how other lib handle things you're puzzling over

five things you must do:

  • show your ego to the door

  • take risks

  • document everything

  • reserach everything

  • talk to your users continuously

Georgetown Univ Library Web site

Kristina Bode

  • goal = user centered

task analysis:

  • know your users...what are they doing at your site (we did this... :) )

  • used lots of analytics...faqs etc...

master task list:

  • cut and pasted (literally) big list in to categories

  • what could people do on the current site...what worked and did not

  • master list emerged with fab nav

  • went back to staff who filled in bits with their unique perspective



  • you need to do it

  • looked a lot at other similar libs' sites

  • picked three with distinct approaces to home page org

  • tested those pages (their bare categories / labels) and tested them on patrons (guerilla style!...walked up to people and asked them)

  • “if you clicked on this, what would you expect to get?”

  • insights gained re how to name things...test / prototype / test...perpetual beta (like wash, rinse, repeat!)

Content Management System

  • needed to be easy (used to use DreamWeaver, moved to Drupal)

  • Drupal has a steep learning curve...made up with modules

Subject Guides (Shian)

  • used program develped by Digital Library Development Lab at Univ of Mn : LibData

  • A to Z list and Subject Guides linked together

  • seamless integration with Web site

Will Wheeler...Communication...Wiki

  • used for documentation and communication, both on and off campus

  • was a new thing for everyone

  • enabled small group work

  • adoption challenges...many users requried constant reminders

  • “tool fatique”

  • accessibility does not equal use

  • refine beyond anectdotal data

  • think about what data you WANT then figure out how to get it

  • drupal was a big decision...a complex change...slowly-emerging understanding

CIL2010: Achieving Org 2.0

Meredith Farkas...Organization 2.0

  • or, you can't get there from here

  • has heard lots of complaints re web 2.0 projects failing

  • (link to slides online)...great pics

  • pressure to be doing what everyone else is...whether or not it's useful to your lib

  • also techno lust / kid in a candy store

  • go where your users are, but be useful too!!!

  • libs will never be cool!...get over it! Accept your nerdiness

  • free as in kittens NOT free as in beer...needs ongoing mtc / staff time

  • be wary of being a “lone ranger”....I'll take care of that, don't person often takes on WAY too much...I need to be aware of that...need to consider grooming a back up with GLF / JR...maybe a ref tech?

  • Can't keep putting stuff on the plate without taking anything off

  • new tech projects get un-sexy after a while

  • So what's the problem?

    • Why is there a library 2.0 graveyard on the Web? (note to self...take down the old YAC blog!)

    • also plan for our 2.0 presence to continue...that's why we need guidelines etc.

  • Why does it fail?

    • Not seen as furthering the lib's mission

    • treated as a pet project

    • not planned for startegically

    • once the newness wares off, peeps are less motivated to contribute

    • staff not given time to work on

  • Lib 2.0 is a state of mind

    • keeping up with users

    • constantly assessing

    • trusting users (radical trust)

    • aware of emerging tech and opportunities

    • looking outside the lib world for apps, opportunities, inspiration

      • eg Nuts about southwest blog (link to it...sw airlines)

  • tips:

    • know your users

      • eg anthropologist study of college students' research methods

      • ACRL published Char Booth survey...look it up and link to it (online)...Meredith will put on her presentation wiki...great ideas of how to survey your users

    • encourage staff to learn and play

      • eg read blogs...should be in ALL job descriptions...15 mins a day...for ALL library staff

    • question everything

      • so you don't get in a rut (prob at TBPL I think...)

      • ask new staff “What do you see that seems off to you?” (FAB idea! it!!!)

      • new eyes are v. Valuable

    • integrate 2.0 technology in planning / start planning

    • treat tech as tools

      • what do you patrons / staff need?...then find a tool to do it...

      • need should come before the tool

    • improve communication with our users

      • eg Ohio univ libraries business blog (link to it)

    • highlight our collections

      • eg with RSS feeds by subjest (univ of Alberta is doing to them)

    • put links to your collections in special collections for eg. / and Gateway pics

    • make services more visible

      • check out Manchster Lib and Info Services for a good eg (link to it)

    • improve internal knowledge sharing

      • eg refchicks blog...could be used more je pense

    • develop a risk-tolerant culture

      • and learn from your failures

      • what's the worse that can happen?

    • Beware the culture perfect!

      • Embrace perpetual beta

      • test everything and continually improve

    • be agile, don't get attached

      • you can't keep adding to the plate without taking anything off the plate

    • great ideas can come from anyone and anywhere (not just CC!!!!!)

    • nurture talent!

      • Don't step on anyone's passion

      • people need recognition

    • give staff time for creative endeavours

      • need to stop / think / get ideas

      • Google gives staff 20% of time for!...50% of best ideas come from this

    • encourage network building

      • FB = eRolladex...superfab place to mine expertise

      • query the hive! (twitter also...)

    • create partnerships

      • eg Georga pines to it

      • make something that works for you if you don't like what you have

      • work with other libs (eg Evergreen)

    • first year experience @Maclibraries

      • could expand to the whole campus

      • wiki

      • but wouldn't they use FB for that?

    • Be transparent with patrons

      • don't just have a comment box, good idea to post them to a blog – positive and negative + LU librayr posting all comments on a bulletin board, with replies...consider doing this on our new Web site chat with TT

    • time must be devoted to all of this...

      • might need to create new jobs, or just shuffle

      • capitalize on your movers and shakers

    • assess, assess, assess!!!

      • social media metrics (look it up...looks like a blog....) slides to it

CIL2010 Tips for Fast Tech Project Implementation (aka Ninja Ops)

Pic of Ninjas, aka Librarian Rock Stars...from the left Sarah HJ (aka Librarian in Black), Amanda EJ (from McMaster) and John Blyberg.

Black ops ninja-style tech projects...

Amanda EJ

John Blyberg

Sarah HJ

Ninja secrets revealed...

  • excitement over projects – often barriers...remember “no” is not always going to be the answer!

  • Be a bully / subversive / sneaky! Read the policy manual and find loopholes / suuport

  • black ops / I wasn't here!

  • Many guilty of “we've always done it this way”

  • grab #CILninjas feed for my blog

  • “skunk works”...from Amanada EJ...small team, lots of autonomy...

  • know your start plan...make sure all projects fit – helps with the sell

  • be sneaky...just do it, and then you can say, “well it's been working fine for three months...!”

  • do pre-op send out info about what you want to peeps have heard of it / are aware of it's familiar...plant seeds which you can then reap...

  • John...SoPac god...the idea scared peeps initially...huge learning curve as well...told partial truths so as not to bog down project...just do it!

  • Need to provide a vision for people to latch on to...a vision you know is gonig to be successful, and that others will be passionate about, so they are supportive...

  • ask for forgiveness, not permission

  • EBL: evidence based librarianship...start with a lit search...then turn to your social network...if no evidence to support, do it anyway...but collect and share the evidence you create...via social network / article / whatever (for eg me and Kiosk project!!!)

  • how to avoid collateral damage...try not to step on any toes (power-wise, support-wise etc...) then you'll have more success...get stakeholders to be your aware of unintended need to build trust...for current + future projects

  • get people engaged / excited / on board

  • don't screw over the IT dept!!! you will need them!!!

  • respect peeps experience / knowledge etc...

  • what if the new thing is NOT a success?...

    • when you deploy, depoly like a fire jumper...jump and hold an area...stay there as long as you can...give what you're doing the resources it needs to be a success...if you don't, might as well not start...if you do that and fail, that's ok (like hockey....give 100% and you win)

    • if you are wrong...own up, apologize, and analyze...

    • somtimes an idea is too soon...try again six months later...timing is everything

  • Committees = BAD....project teams = GOOD!

  • Project teams need power / focus

  • we do project teams good with servcie audits

  • specific goals, set of “ToDos”

  • what's the worst that can happen if you just do it?

  • Trust yourself / your instincts...go with your gut + have confidence to convince others to follow

  • follow your inner ninja

  • winning over hearts and minds of users and staff...

    • shore up your infrastructer...need stable environment to do innovative things / have trust

    • fix your stuff before we do new stuff

    • need to move from a culture of reaction to a culture of innovation...fix probs at the root so they don't plague with IT to identify / help solve problems high profile about it (one of the things I need to work on....) gain trust...

  • try not to say NO to new ideas proposed to you...send ideas back to the proposal group to do more digging / research...make sure also the proposers are invested in the project...demonstrates investment in the idea

  • good tip...don't show all your cards / be too polished...leave room for engagement / involvement

  • 10 things your mngt needs to know about tech (Roy Tennant article....look it up)

CIL2010 Lee Raine "Info Fluency and Imagining the Internet"

General intro stuff:

  • there are about 2000 peeps here, altogether
  • challenge / contest throuoht the conference...think of egs of how tech gives you great gifts AND stabs you in the back (enter on eval form and could win!)...will be written up in CIL magazine
  • = conference blog
Now on to Lee Raine, Director of the Pew Internet and American Life Project:

  • Pew is like an "internet archiologist", b/c it studies but does not judge
  • 25% of Americans still do not use the internet
  • "tweckling" = heckling a presenter by twitter
  • GenX is the dominate population on Twitter
  • Manuel Castel's book "The Internet Galaxy":
  • creators of online culture include:
  1. techno-elites: scientific method / openess / peer reviewed
  2. hackers: freedom to create / appropriate / redistribute
  3. virtual coomunitarians: early usenet groups
  4. entrepreneurs
  5. networked creators: democratized the voices in media...challenged tradit media gatekeepers
  • just-in-time-just-like-me communities / support eg. for people with cancer...bridges of hope
Implications for libraries:
  • you can be a NODE in peoples' networks (peeps need friends like us!)
  • we can teach new
  • screen literacy
  • navigation literacy
  • connections and context
  • skepticism
  • value of contemplative time (libs have space/place for this...)
  • how to create content (eg FB101 class...:) )
  • ethical behaviour in new world
Libs need to revision our role in a world where much has changed...multiple audiences / multiple platforms

...the currency of INFORMATION is greater than the currency of COLLECTIONS...

Sunday, April 11, 2010

CIL10: Teaching Adults: Getting and Keeping Attention

with Rebecca Jones

  • 80/20 rule...will never reach 20% of peeps! Acccept it
  • learn how adults learn
  • if you want to learn s/t, teach a course on it
  • how do you make training fun / interactive
  • need to stimulate people...make them have fun
  • problem with most courses is too much information!!!
  • do "book ends"...prep / content / follow up
  • 7 peeps in workshop -- wide variety of backgrounds
The trainer's role is...
  • facilitation
  • communication (two way street -- talk and listen)
  • guide (to what their level of understanding needs to be)
  • development
  • teach people to fish

  • get people to talk / they feel more comfortable / relaxed...when you hear yourself speak within first 15 mins, you're more likely to be engaged throughout the session
  • also get people physically moving around (eg. post-it on the wall)...helps engage physical learners

How do adults engage in anything?...(we will get deeper in to these points)
  • foundation
  • preparation
  • selection
  • application
Guidelines for today: (always set ground rules...helps to deal with conflict)...good idea to do tent card name tags with guidelines on the back (facing people)
  • SOT (start on time, stop on time, stay on topic)
  • respect the 5 minute "T" zone (time out / tangent)
  • be here
  • be willing to try
  • respect differing opinions and styles
  • actively listen (no side convos etc...)
  • enjoy mutually funny humour
  • use the parking lot...and visit it at the end of the course / session
So what IS the trainer's role?
  • not to "tell"
  • you're the tour guide
  • tour peeps through a way of doing things...can apply in their own way
  • not to persuade...give them a taste
Try to start with a common point...
"What are your objectives?...ask people what they want to learn / know.

Acknowledge peeps' starting point...basic set of knowledge. Very important to acknowledge what people already know. Good slide with circles..."acknowledge their starting points" ...can use that as you a good starting point
  • remember there are a wide variety of learning styles...could be a disconnect btw how you like to learn and how you like to teach!!!
  • "what's in it for me?"...sometimes people want to be acknowledged...could say, "I haven't heard from you for a while and I wanted to check in with everything ok?"

Training vs. presenting
  • training more interactive
  • very different (but a fine line)
  • training = engaging / interacting...cover it, engage, cover it, engage...clarify what's important in what.s being covered
  • training = the windshield (nice analogy)
  • training is not about us, it's about the peeps you are training
  • training is about the participants, and they're adults
  • decide for themselves what is important to learn
  • need to validate the info based on their beliefs and values
  • expect what they're learning will be immediately useful
  • have substantial experience upon which to draw
  • may have fixed viewpoints
  • have the ability to serve as a knowledgeable resource to the trainer and fellow learners
Adult learning depends on:

  • readiness
  • participation
  • linked/relevant/self direction
  • safe, mistake-welcome environment
  • clear connections to existing knowledge
  • appeal to learning styles
  • clarity and succinctness
Learning styles:
  • notes
  • auditory...lectures/group discussions/stories/sound or word clues
  • kinesthetic...movement/hands-on/role playing/just do it/lots of breaks

  • 10 mins = max attention span
  • do 10 min chunks of content/content/activity
  • engage people
  • relieves tension
  • introduces people
  • gets you thinking about the topic
eg. from RJ (did at an innovation type workshop): hand out hula hoops...brain storm ways to use at the library...more ideas the more people you talk to ...lesson = talk to people, and get new ideas!!!

eg. from Melissa McIntyre...for BI classes...hands out little M&M packages, picks a ever many of that colour you have, say that many nifty things about yourself

identify it and deal with it...if someone is pushing, don't push back...say, "You're really quiet, is there a reason?"...or "You seem to know a lot abou this topic, would you like to share'''"

fab idea for the end of a workshop...what did you learn? what surprised you from today's session?...can you summarize what we covered today?

Personal action plan:
  • do an ice breaker at FB101 classes
  • add a worksheet component to FB101 a place for peeps to note their un and pw...(record, but keep private)...or maybe brainstorm ideas how they could see using FB...