Friday, May 02, 2008

Making Noise in the Library: Dinah Sanders (Rock Star -- Senior Product Manager) and Sarah Hickman (Product Manager) III

My Mill Patron Empowerment
  • forgot your PIN? (to do: check this out!!!...make it happen) R2007
  • update patron info (done!)
  • place holds etc.
My Mill features
  • no need to start from scratch
  • iterate and improve: you don't have to do it all at once
  • constant improvements
  • new: patron alias (coming in R2007)...can use for self-pickup of hold slips) to BP re this...we can add this option to Change Your Info in My Mill
Express Lane
  • new and improved Graphical Self Check
  • can also renew and manage holds
  • looks cool
  • pay fines (with credit card swiper)
  • touch-screen option / or keyboard / monitor / card swip
Online Patron Registration (Product)...which we didn't get when we got e*vents due to timing (it wasn't ready in time)
  • combined with instant online patron reg / linked to patron dbase and events show up in search results (happy accidents)
  • can create lists on data -- ie. attendance reports
  • London PL is getting ready to launch this week
  • (idea: put links to scoped programs in e*vents on FaceBook -- eg. teen ones on YAC page, adult / films / etc. on main page...or even separate them out...puppet shows / crafts / book clubs etc.)
Reaching more users:
  • portable devices etc...WiFi everywhere
  • get people aware of the lib -- put your search box out where the peeps are (*put it on our FaceBook!)...see discussion in the list + code for how to
  • put the search box on every library web page
  • make the lib more part of peoples' web lives
  • FAQ re persistent search urls on CSDirect (check that this is what I use wrt Adv Searches)
  • what do you need to show in BriefCit?...what do people need?...too much clutter/noise?
  • change labels for subject headings and call # fields in records to say something like:
    • "find similar"
    • or "more like this"
    • or "next on shelf"
  • R2006 example set has nifty touches to package info for users CHECK IT OUT!
  • Feed Builder
    • get the info out there
  • stay relevant and connected in a time of great change...good Marshall Breeding quote on slide
  • My Mill knowledge management...
    • know what we can do NOW!
    • good ALA Midwinter 2006 Presentation on making the most of what you have...check it out on CSDirect "presentations"
      • eg: preferred search alerts
      • reading history
      • my lists
      • my databases
      • discovery services
  • I asked if there is an easy way to get stats on #s of preferred search emails that go out -- no :( submit as an enha. request (check first to see if it's there) + star ratings...we want to know how much this 2.0 stuff is being used
  • MyLists: new feature...can name lots of lists nice...look for it
  • leverage library knowhow and new technology...bring the intelligence of the reference interview in to the online environments -- ENCORE!
  • WebPacPRO example set
    • went up on Friday last week
    • "refresher service" available...can save a lot of staff time
  • Encore Services: new model for support (see slides for Dinah's next session)

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