ECIUG '06: Graphical Self-Check

Eeva Stierwalt, London Public Library

• currently implementing Graphical Self Check at all branches
• previously had CODOCO big self-check machines
• empowring patrons...mirroring retail experience (Walmart, Home Depot etc.)
• free-up staff to provide quality service
• LPL has NO security gates at branches, so easy for them...no desensitizing equipment required
• speed / convenient / fun
• pilot project outline:
• 7 member team
• identified locations
• best practices research
• looks at other iii libs using this...average number of self checkouts = 54%...most not using security systems (theft rate = same)
• reviewed lending policies
• so peeps could cout as much as possible
• equiment and furniture needs assessed
  
• pilot set up
• customization with iii
• roll out
• followed up with stats
• peeps love it
• touch screens
• only need electircal outlet and internet plug-in, computer, hand-held scanner
  
• signage/advertising
• staff simply scan a barcode to log in and out
• market to staff...train them to train the peeps
• periodic survey for feedback
• teach peeps to know difference between library barcode and publisher's barcode, and to *read* the screen re error messages...must bring "lock box" items to the desk
• have a staff monitor for the first while