Thursday, April 22, 2010
Thursday, April 15, 2010
Wednesday, April 14, 2010
CIL2010 Productivity tools
wiki for the session!...so fab...check out “poll everywhere” ...could vote with a computer or a cell phone (check it out and maybe use for my Man session?...or consider s/t with voting by postits?)...hmmm..
look up “getting things done” book by David Allen (TBPL has, hold placed!...to done!)
Remember the Milk...notes added to Wiki
Jiffle...fab for setting up appointments with students, for eg...you can send them your available times, they pick, and get back to you
notes on Wiki...check it out
most of the tools connect to GoogleCalendar and other similar tools
CIL2010 The 24th Thing: What's Next (H. Blowers not here, so four others!!!)
Sean Robinson, Allen Country Public Library (blog www.tscrobinson.com )
Lori Reed (Charlotte Meck)
Crista Burns and Michael Sauers, nebraska Lib commission)
Vision...what are you trying to do?
Engage (at warp speed!)
enrich (msg to resonate)
empower (fight for what you love(
What is your startegy?
how are people finding us? (Google Analytics v useful for insight...want peeps to find you from outside your library)
piggy backing...be efficient...connect with others...eg timtables in conjunction with mass marketing with Twilight, for eg...and other big book releases...
where can you answer questions?...be useful to people in new and interesting ways
eg “City Share” on FB...check it out
Engagement is not an idea, it's a practice.
Grow some bigger ears...see Sean's blog for good reasource to LISTEN to peeps social web activity in your area...eg. Tweeting “I'm going down to the library”...you can reply “see you here!”
Christa and Michael from Nebraska Lib Commission
Learning 2.0 at the nebraska library commission blog
did 23 things in 2008
voluntary participation...25 started, and 9 completed...not bad for these programs...
noved it to larger “Nebraska Learns 2.0”
peeps loved it so much they didn't want it to end
April 2009 start...once a month...ongoing 23 things program...a thing a month...were new things, but considering going back to some of the original 23 things b/c some peeps didn't do
had 47 peeps start new blogs / wanted to do it
peeps don't have to do every “thing”...do the ones you want to ....drop in and out...
offer CE credits (statewide program)
banner on their blog + “car henge”...ok...a scale model of stonehenge made out of cars, in Nebrasks
what not to do:
don't just put it out there – you need to promote it...don't drop the ball...peeps will want to do it, just keep informing peeps...and participate / comment on peoples' blogs
how many peeps work for the Neb Lib Commission?...about 50, but they oversee ALL libraries in Nebraska...school/public/academic...so thousands of peeps...wow...
Innovating Durig a Time of Change...or OMG WTF!!!!
Lori Reed, Charlotte Meck. Lib
23 things was originally going to be 43 things!
Worked with Helen on the original plan
is mind boggled over the adoption of of 23 things
challenge of how to continue to innovate during a time of change...budget cuts etc...
a super fly fab great lib, but major budget cuts...very sad
laid of 120 people two weeks ago...WOW...sad + more coming there and other places
“in calm weather all ships have good captains”...Swedish proverb...
how can you be innovative in times like this?
Recommends book “Death by meeting”...check it out
be willing to do what's right for the org and profession
Lori in HR...need to look beyond what's best for you personally
have to be there for a reason / have a purpose
be what your users need and want
can't fight for services peeps don't want
accept the fact that libs are giong to look v diff in the future
opportunity to learn/grow/adapt/improve/let go of what is not working
wow what a great attitude!!!
firstname.lastname@example.org (email her a hug!!!)
CIL: Making it happen: Getting things done...Ken Haycock, Director, SLIS, San Jose State Univ.
Next year cil will be in March, and back at the Hilton (DuPont Circle)...nice
Ken H was once a school lib...wow, did not know that
SJSU SLIS is largest online lib school...has surmounted lots of challenges...lots of political / influencing skills
if you don't promote yourself you're doomed to defend yourself...wow...put that on my wall!!!
the influence pyramid: (top to bottom):
tools and equipment
awareness (feedback and reflection)
empowerment (choosing to be powerful) ***I need to do that better!***
public libs suffer from the curse of high satisfaction and low expectations...wow
no one complains about libs (well, yeah, they do actually!...)...but lots of library love
results in compliance + potitcians think we don't need more $
you would think that “evidence based librarianship” is a redundent term!!!
“death by opportunity”
b/c libs are so flexible / adaptable etc, can do so many things...pulled in so many directions
if you have two libs in a room they'll create an association...one more and they'll give an award!
what is the payoff you're going to get from the choices you make?
Can not be all things to all people...that is where low expectations come in
need LEADERSHIP to give direction / focus...THIS is what we're going to excel at...
we are all leaders...
leadership is a process of social influence therough which oneperson is able to enlist the aid and support of others in the accomplishment of a common task...AMEN!...LTB philosophy
power or influence...
power: possession of control / authority / influence
influence: act of producing an effecgt without apparent exertion of force or direct exercise of comman...hmmm....
successful poeple are influential:
turst is critical
a good reputation is priceless
(have to manage the person you report to!!!...good point)
most peeps are filled with self-doubt
informal mentoring is vip
listening is more important than talking
***choose 8 people to be your personal “board of directors”...FAB idea! Do it!!1...be the CEO of your own life / destiny....***
choose peeps with your best interest at heart
as the level of water in the jungle goes down, the animals start to look at each other in different ways
public relations is not advocacy...public relations and publicity is all about US...needs to be moe ADVOCACY...marketing is getting closer...finding out who your clients are, and how you adjust to meet their needs...more about THEM...advocacy is how you get your message out...how the lib makes a difference in the community...move to being a PLAYER at the table when the problem is defined (good eg = Tbay's culture planning...)
advocacy: a planned, deliberate, sustained effort (hard work) to develop understanding and support (can be for an issue as well as resources) incrementally over time (it's a long haul)
the meek my inherit the earth, but the news of it will never get out!!!
reciprocation (feel obliged to return favours)
authority (look to experts)
commitment/consistency (with commitments and values)
scarcity (less available more we want it)
liking (more we like, more we want to say yes)
social proof (what others are doing)
a fun book about influence: “yes! 50 scientifically proven ways to be effective!”...check it out
a small gift or favour will make you more persuasive...people will want to pay you back...also a personal note
individuals want to be liked, so practice seeing the good in them *** do it!!!
pillars of influence:
the relationsihp (even if you can't stand the person you work with/for, you need a relationship)
the intended approach
the desired results
the context – for the issue, indivudal and organization...is it the right time for this issue?
Fine line between standing on the shore fising, and just standing there
ROTI = return on time investment ... think about it
leveraging SW/OTs...your stengths and weaknesses...and what are the opporutnities to apply them...use your strenghts to grasp the ops...easy win...pay more attention to this to move things forward...be strategic about it!
Focus and plan
on the relationship
on the approach
on the context
on the issues
One Page Presentation: subject / objective / present situation / proposal / advantages / disadvantages / action you want taken ***use this model for next pres to CC*** be honest and succinct
you either DO lunch, or you are lunch!!! (words to live by!!!)
beware of the culture of niceness....conflict avoidence...moi, je suis guilty!!!...don't be afraid to deal with issues...don't let them fester...first step in recovery is self-awareness, so I'm getting there!!!
make your pitch and make your ASK...be clear about what you want
about issues – framing, info, expertise
bringing it all together
skate to where the puck is going to be!!! AMEN!!!
Tuesday, April 13, 2010
- check out Amanda EJ's site http://usablelibrary.org print and post the poster there
- iPads are all about consuming information, not collaboration
- Librarians are subversive!
- iPads are sexy as in hookers...beware of extra charges / side effects etc...also all about consumption, not creation (Sarah HJ)
- Stephen A had fab graphics...book love for eg...check to see if his slides are online
- Marshal B had great pics from a 2.0 library with lots of interactive group spaces and other stuff...look for his ppt
Good summary + some pics here.
CIL: Virtual Learning and Training: Teaching and Learning with Drupal
Meredith Farkas, Norwich University, Head of Instructional Initiatives
written lecture notes
can't just use irl stuff for online courses...”pretty frickin' boring!”...MF got her MLIS online about six years ago
web 2.0 ideas for the classroom
it's the age of participation
wisdom of crowds...love it!
Social constructivism ...teacher is a facilitator, not a “sage on the stage” (use that for my Manib Lib Conf talk!!!!)...and get peeps talking...will there be enough people/twitters for a session hash tag?...hmmm....could suvey and do if so...
about the experience
MF now teaches @ SanJose State Univ...online...
didn't want to use their course management system...focussed on instructor, not student interaction...was allowed to do her own thing
used drupal (drupal.org)...OS content management system...used for a huge variety of things
why use blogs?
Familiar medium for two-way com
faculty communication with students
one place to look...eg “housekeeping” tag...keeps stuff together
builds sense of ownership over the medium for students
reflective learning...thinking about what you're learning
writing in public
everyone is a teacher and learner
promote critical and reflective thinking
enable collaboration and knowledge-sharing
create an informal environment for student discussion and communtiy building
encourage dialogue and debate
encourage students to teach as well as learn and co-costruct their learning experience
Joan Peti...(substitute...) Using “prezi”...blogging at the american university in Cairo..wow...
instruction and ref librarian
accredited US univesrity
mostly Egyptian students
required info lit class
moved course from Blackboard to a simple wiki
http://lalt.wetpaint.com – check it out
shifted emphasis from passing to learning the skills
strict attendance + in class assignments
issue with lack of freedome of speech in Egypt...bloggers are regularly jailed...repressive
wanted students to appreciate and understand the tools, even in this environement
used word-press...but was overwhealming for tech-newbies
for last blog...asked students how they liked blogging – and they loved it!!!
shocked lib staff!...students had historically hated the class...but deal was sealed with the blogging experience
take advantage of key moments
own your disasters
sometimes crisis = opportunity
ill-considered ideas hastily implemented can be a great success!!!
I thought this session, from description in flyer, would be more about creating tutorials etc...oh well, still some fab points
you have to find the right tech for your students
CIL: Usability and Libs
User expectatios of online lib services...
users' notion of “broken”
libs know our online services are imperfect...constant improvement / tweaking
in surveys etc users talk about frustration / inconvenicne / confusion
sometimes words like “maddening”, horrendus, sucks etc.
It either works for them, or not
most common complaint....too many choices...or “there must be something wrong with me b/c I can't figure it out”...spend lots of time explaining that we're help to help...
peeps don't get stuff=problem...bigger prob than usability...might just not have it...
breaks in chain of access not always where you think...response is just to go to google
why isn't everything in google anyway...well, we have a good answer for that...but, maybe we should talk to vendors to fix that...maybe that is our job...hmmm....
chain of info access from need to retrieval is only as strong as its weakist link
remote access, printing services, link resolving are all parts of the chain
new interfaces (eg. Handheld devices...smartphone / netbook etc...) become part of the chain of access
beyond userfriendly software and reliable hardware...problems go beyond that...
users expect easy, direct, immediate access to what they need
the have alternatives and low tolerance
limited and inconvenient collections are also part of unsability...eg. Microfiche...is it different in TBAy b/c our genealogists are very happy to use microfilm???...or different for genealogists?
Siloed e-content is also a usability issue...so our My Giant Search is one solution...I think
seamless, simple, fast and reliable systems and servcies are the goal
common interfaces, seamless and integrated discovery
comprehensive info access...one stop shopping is what the peeps want
we need to think about what isn't indexed...why is not digitized
next presenter...Yu-Hui Chen and Carol Ann Germain, Univ at Albany
usability...how to ensure a function is used well
did a study at their lib...results are local, but hopefully with wide applicability...
surveyed 84 ARL libraries...for policies, usability testing and resoruces...env scan
hardly anyone has web usability standards, policies and guidelines...wowser, do we need them?!...look to Neilson and co for guidance...also “Research Based Usability Guidelines” book (look it up)...psg=policy, standard, guideline
libs all thought usability testing is important, but only about half did regularly...however most have done it
what were people testing?...most: Web site; least: opac
libs with dedicated usability testing staff: 25%...wow
are people learning usability in lib schools?
Usually done as an “extra” to other jobs
issues, challenges and recommendations:
reasons why people have difficulty implementig psgs:
lack of skills/training
resistance to change
not a lot of support from admin ...due to limited knowledge/experience/political agendas
lack of resrouces (time, staff, organizational knowledge)
published article...with actual survey included
CIL Critical Thinking: Rebecca Jones and Deb Wallace (managing Director, Baker Lib Servcies Knowledge and Lib Services, Harvard Bus School... email@example.com
aotus is modelling / living critical thinking
is not about being critical!!! or being smart
about thinking productively etc
pres is on slideshare...beckyjojojones...also on www.dysartjones.com (slides and worksheets)
not just for academics...practical applications...challenge assumptions
what are the traps / landmines?
(Deb has climed Mt. Kilamanjaro!!!)
tend to suffer from “deer in the headlights”...need to focus on the right thing at the right time
critical thinking is really about:
decision making and problem solving
productive dialogue...with colleagues / mgnt...to get to the best decision
three simple underlying facts:
implicit that we can't make decisions alone or in a vacuum
the decisions and problems we face are increasingly complex
it's hard and it's worth it
Good critical thinking
raises the right questions clearly and precisely
focuses on the real problem or decision to be taken
gather and assesses relevant info
uses abstract ideas to interpret info effectively
“critical, not criticize!”
For customers...designing meaningful servcies
for organizations...planning, netiation, managing, relationsip building
for ourselves and professional cred:
aware and factor in our:
tendancies and assumptions
perceptions and selecitons based on conditioning / beliefs etc
reconstructive memory affected by time, what we want to remember, how we want to view a situtation
confidnt in our:
ability to reason
wake up call...
naming the process at first makes it legit:
challenge usual practices
rethink what has been thought
expand the emphasis from shot-term fixes to long-term fusion
shake off the feeling that you'll have all the answers
common decision traps:
put the frame up first...clarify status quo, anchor and sunk-costs...brainstorm “what is your view / perpsecitve of this problem?” We don't all see the status quo through the same frame...put up a frame!...and notes inside...put it on its side...”how will we reframe?”...what would the new frame look like?
tendency is to prepetuate what we already know
when we take action we take responsibility
psychologically risky....to avoid this:
focus ont he real goals and ask how status quo helps move towards them
evaluate vs all others alternatives in terms of the future
anchoring / chains around our ankles!!!
what we hear or see first influences our subsequent thinking...
purposefully use different starting points
as you gather other peeps to discuss the issue, try and limit the info you give them
clarify base assumptions
keep coming back to them
investment already made...justify past decisinos...
consciously set aside past investments
stop sinking costs into sunk costs
reward turn-arounds and “trys”
reaching clarity means wading through confucion...know your own conflict handling style...good chart on slide...very personal...
Deb...Harvard Bis School (lovely grey hair!!!)...iconic building...birth of MBA (what would give a degree more cred than a “big honking library!”...keeps mission out front
now called “knowlege and library services”...to illustrate so much more going there than “library”
building, and organization, was gutted from the inside
critical thinking...it's important to THINK...
we don't change goals like we change our underwear!!!
to build and enrich an info and knowledge ecosystem (one of their goals)...also...
to be the trusted advisor for HBS in knowledge, info and learning practices
identified startegic shifts
an embarassment of riches of thought...wow...top world leaders in planning / cirtical thinking available to them @ Harvard
sense of urgency not super fab...sort of like turning the Queen Mary...have to work within the culutre and with the resoruces available
exercising good judgement
modelling best practice
after action reviews
the status quo is not what we alwyas have to go back to
critical that we think
need organizational frameworks to allow people to think cirtically
all day, every day
customer service standards
service delivery agreement
customer relationship management
balanced score cards
job descriptions / work designs
sign: “Service Management Alighnment Engagement”
every aspect of the lib has to constantly be engaged...all day, every day
300 type A entrepreneus on faculty!!!
lib @ Harvard Bis School ranked very low by employees...working from botton / middle up to address peeps' concerns...can't think critically if you're not happy / engaged at work...good point...
balanced score card session later on...way more than just stats
also did work on concrete job desciptions / work designs...need to know what you're susposed to be doing
manage carefully...it's new
disagreement must be incited and managed...leave the convo open for disagreement
organizational culture must encourage questioning, especially of decision-makers' assumptions and propositions
if peeps are not allowed to think, they will not be engaged
harnessing all the types of thinking in your org
communication skills...esp listening
self-awareness and self-acceptance
curiuos, interested and questioning
admits lack of valid information or understanding
assesses and evaluates info info and propositions for their value on the issue at hand
just try it
discipline your decision-making to uncover thinking erorrs and prevent judgement errors
slide with bibliography
CIL Crafting an Online Persona: Defining who you are, in an anonymous, online world
JP (Virtual Service Librarian...wow same title as me!!! @ New Jesey Public Library) and Craig
Craig Anderson (in the hat)
trying to get libs @ his lib to engage in fb etc...big quesiton “so anyone can see this?”...fear!!!
afraid of embarssing FB photo / video!!!
slightly diff person/faces depending on audience
(Billy Joel quote...on slide...)
diff filters depending who you are with
diff on fb/twitter/blog...you can be the same person, but filtered
eg “Librarian JP” (his FB handle)...self-branded, not secret identify...another eg = The Annoyed Librarian (that is a secret identify)...
www.allfacebook.com/2009/02/facebook-privacy/ 10 privacy settings all FB users should know (use for my FB101 class!!!...check it out first)...you can control how you show to diff peeps...
another good article Meredith F “your vitual brand”...find it and read / link
out: the gaming in schools and libraries blog
need a clear vision of what you want your brand to say
eg use of logo on all soc media presences (make sure our new logo gets on all places!!!)
as you build your virtual persona, think about how what you post fits with your “brand”
building a personal brand
http://failbooking.com “too funny to unfriend”
egs of where peeps didn't use privacy settings!!!! Hilarious!!!
JP...role models...eg. Tiger...make sure your behaviour fits your brand...
part of responsible citizenship is showing up...being where the peeps are...you NEED to be out there...um, yeah...amen!
“technical subversion”...just do it! Ask for forgiveness, not permission idea...
build your institution values in to how you present yourself personally and professionally online
eg. email sig: with your FB etc...fab...me too!!!
resistence to new...was objection to having telephone at the ref desk...
Beyond privacy settings...
always think about your behaviour / what you're doing online
your online presence shouldn't be taken lightly
digital citizenship v2
you need to show up, and have conversations about how to be responsible
libraryguy on twitter
pres will be on slideshare (Libraryguy)...link to it
think about how you can be on the social web professionally...
institutinoal personal vs personal persona
article re “should you add your boss on FB?”...
you can block your photos from groups of peeps...good idea
interesting balancing act...esp with potential employers googling you
can use diff signatures for diff email msgs...
you are also who you know / not just yourself...people will also check out your connections...need also to consider your connections...
very 1984...big brother...your online stuff is going to haunt you for a loooong time
good idea to set up an “ego feed” on yourself!!!! (google feed on your institution / yourself...TODO: do it on myself)
“mutually ensured embarassment!!!”
everything jp has done (job-wise) in the past year has been as a result of social media...
Cil2010 keynote with archivsit of the USA
...interviewd by Director of Public Programs at NYPL (cool accent and v funny!)
new blog aotus (archivist of the us)...aka “collector in chief” (potus = pres of the US)
what does the aotus do?...responisible for the records of the gov't...records management advice / oversight to all the gov't agencies...about 2 – 3% of thos records become archives
44 facilities for record storage around the usa
seperate from LofCongress
also presidential libraires are under the AOTUS
significance of 10th arcivist of USA to be a Librarian!!! (formerly @ NYPL)...why signif?...others were scholars / historians etc...
process...got a call out of the blue!
Visit from potus transition team member...pres looking for people who think outside the box / innovative etc...went to meet with bigger committee – got a better picture...realized he could make a difference (was impetus for other career transitions -- that feeling)
potus charged aotus with two missions:
national declassification centre...4 million pages need to be declassified...wow!...over the next four years...how will this happen?!
Open government initiative
Open Govt Iniative
transparency / collaboration / participation
philosophy / practice around these three...built it from the bottom up...each agency work on their own plan
process unleashed previously untapped talents / leadership etc...created a new energy
use of social media fab...
eg. aotus's blog (link to it)...attempt to get the citizens invoved in the work of the archives...creating citizen archivists...to help think through how to process collections etc...
controversy re “librarian” appointed as “archivisit”...had experience with both
National Declassification Centre
archives had been in “classification” business since 1978
intent of order is to open the records, to declassifiy as many as possible...only reason to remain classified = national security
need to be reviewed by those agencies which initially classified them
looking at ways to bulk-declassify
2400 different classification guides...susposed to be reviewed every five years...50% have not...a flawed classification system
goal is to streamline the process...How?
Looking at ways to use technology to do this
chosen by POTUS...what kind of influence do you think POTUS and admin has over the archives?...what direction can they give it?...what did previous admins do/not
can't have open govt if you don't have open records
need to consider that from the time the records are created
records need to be not an afterthought...considered at the start of new system implemenations
big meeting btw cio (Chief Info Officers) and Chief Records Managers from each agency coming up...big disconnect btwn CIOs and CRMs...in most agencies...need to come together
going to meet with White House CIO, and co-host the meeting to bring these peeps together
ambition / mission
when he was @ nypl (for five years)...half of new yorkers used internet @ libs...powerful lesson re importance of libraries...wants to take that to the archives...open them up...access
web site being re-designed
big emphasis on education
blockbuster exhibit on Civil War coming up + online version...focus on K-12
lots of tours of school kids: AOTUS listens to the kids...encourages to write letters to the Pres...are kept in Presidential Libraires!!!
has not met POTUS!...yet...
nice having a boss down the street, not in your face!!!
lots of the archives jobs are mundane...pulling records etc...but there are ways of making such jobs enriched...hoping for better job satisifaction
meeting with staff, LISTENING... “Employee Viewpoint Survey” done at all govt agencies... Archives got v bad reviews
was bad mojo on FB (from staff), so AOTUS joined the convo and addressed the issues
during the big DC snowstorm, AOTUS had a chance to chat up the security peeps -- had never had a tour of the VIP stuff...didn't know what they were guarding, so arranging that now
in the digital environment...not too much saved/preserved...with e-records,....email recognized as a “record” in some cases but not others...lots of erocords getting lost
concerns re digitizing records...eg ancestry.com...large commercial digitization projects...language that locks up content for a specific time (5 years for Ancestry) ...concern that these are public records, in a lot of cases...big value to having them available electronically...concern re locking them up for a period of time...
divide btwn physical and digital world...where do you see the tension?
AOTUS does not own a Kindle!!!
is a big reader...has a thing for physical books (got lots of applause!)
“wikipedia is my favourite tool”!
Needs the print to read
Nicholson Baker = fave writer...wrote about what happened when card catalogues were discarded...look him up!!!
had written controversial stuff...in to preserving print (eg last print copies of newspapers saved from British Library)
set self up as newspaper librarian
gave collection to Duke...proper preservation
what is he reading now?
A book about Abe Lincoln...Vampire Hunter!!!
presiously read a book about Walt Witman and his siblings...author used Nat archives / NYPL / Duke Univ to write the book...esp letters from Mrs. Witman
what is your greatest burden?...what keeps you up at night?
The electronic records...largest / messiest / most expensive thing to get right
balance btwn getting to know staff and the collection itself
what do you think the libs here today need to pay attention to most?
Push your supervisors!
Look for ops to get involved / get your ideas out there
fokls at the top need to be pushed!!!...that's the only way we're going to get better
one of his best hires = Josh Greenberg...taught him a lot re thinking differently re how we package / organize info / where we should be...vs expecting people to find us
future for you?
Has said only next job = The Vatican!!! (was in a NY Times Article!!!)...”and I'n not talking about the Library!!!!” super ending!!!!
Monday, April 12, 2010
There are long tables set up at the front of every room, with power bars, for the bloggers. Very convenient to take notes on SweetPea!!! Today had a nice compliment that my netbook matched my sweater!!!
Tweeting on SweetPea. One session had its very own hashtag. For the conference it's #CIL2010...for the session was #cilninjas ...brave presenters had twitter flowing on the screen, and used some of the tweets for talking points...excellent presenting on the fly.
Chatted up Stephen A who remembered visiting TBPL four years ago!
Web Site Redesign: Two Case Studies
Sarah HJ: a public library website redesign: aka the trip to Hades & back!!!
San Jose Public Library.org (add a link from my blog)
merged with San Jose State University library – unique situation – so merged web site
Problems we're solving:
1 site for 2 libs
public lib users felt ripped off
7 year old design
wemaster as gatekeeper = disconnected staff
ADA requirements cumbersome in exisintg environment
Problems encountered while solving the above:
unrealistic expectations from admin
1 year long rfp and contract process
incompetent designers (lost six months)
merged web team working on 3 websites
stakholders (ie the peeps) identify org goals
techies, designers, and info architects identify how to meet them (the goals)
identify your givens (what you already know...from demographics / surveys)
use planning software (eg BaseCamp...check it out)...also dotproject (add a link)
double the estimated time line
staff and customer involvement:
initial satisf surveys for both – what do they like now? What do they hate?
Card-sorting for testing early on
staff focus groups
mock-up task testing for customers
ask people to perform common tasks and observe success rate
transparency to staff and customers
keep people informed about how the project is moving along
identify who you are serving
focus on the few things you do well
tell stories of what your users want
look for friciton points
who is the site for again? (for eg kidszone...for kids or parents?)
can simply grab some peeps from the lib / ask questions
focus on common functions
...our usability study did a good job on this, je pense
JAWS, WAVE, browser emulators, OS emulators...can tell you a lot about how your Web site will be usable
Firefox tools: firesizer, firefox accessibility extension, HTML validator
blogs for staff and customers...keep peeps in the loop + respond to comments and suggestions
also use that for staff and customer feedback on an ongoing basis
recruit usability testing participants from among “the angry folk”!!!
set deadlines for everything
hold people accountable
one person should be in charge of tracking
give periodic updates to staff/mngt
spend the most time on IA (information architechture) and design
keep things moving no matter what
celebrate small victories
phased-in launch (notices, pre-testing)
beta + feedback = 1.0...
more feedback....1.1 etc...
perpetual beta...keep listening and improving
TODO: prvoide brief oline and printable orientation (if it takes more than one page, start over, from the beginning!!!)
five things to avoid:
try to be fancy when your brain says NO
allow consultants to push you around
have more than one project manager
reinvent some wheels
see how other lib handle things you're puzzling over
five things you must do:
show your ego to the door
talk to your users continuously
Georgetown Univ Library Web site
goal = user centered
know your users...what are they doing at your site (we did this... :) )
used lots of data...google analytics...faqs etc...
master task list:
cut and pasted (literally) big list in to categories
what could people do on the current site...what worked and did not
master list emerged with fab nav
went back to staff who filled in bits with their unique perspective
you need to do it
looked a lot at other similar libs' sites
picked three with distinct approaces to home page org
tested those pages (their bare categories / labels) and tested them on patrons (guerilla style!...walked up to people and asked them)
“if you clicked on this, what would you expect to get?”
insights gained re how to name things...test / prototype / test...perpetual beta (like wash, rinse, repeat!)
Content Management System
needed to be easy (used to use DreamWeaver, moved to Drupal)
Drupal has a steep learning curve...made up with modules
Subject Guides (Shian)
used program develped by Digital Library Development Lab at Univ of Mn : LibData
A to Z list and Subject Guides linked together
seamless integration with Web site
used for documentation and communication, both on and off campus
was a new thing for everyone
enabled small group work
adoption challenges...many users requried constant reminders
accessibility does not equal use
refine beyond anectdotal data
think about what data you WANT then figure out how to get it
drupal was a big decision...a complex change...slowly-emerging understanding
Meredith Farkas...Organization 2.0
or, you can't get there from here
has heard lots of complaints re web 2.0 projects failing
(link to slides online)...great pics
pressure to be doing what everyone else is...whether or not it's useful to your lib
also techno lust / kid in a candy store
go where your users are, but be useful too!!!
libs will never be cool!...get over it! Accept your nerdiness
free as in kittens NOT free as in beer...needs ongoing mtc / staff time
be wary of being a “lone ranger”....I'll take care of that, don't worry...one person often takes on WAY too much...I need to be aware of that...need to consider grooming a back up person...chat with GLF / JR...maybe a ref tech?
Can't keep putting stuff on the plate without taking anything off
new tech projects get un-sexy after a while
So what's the problem?
Why is there a library 2.0 graveyard on the Web? (note to self...take down the old YAC blog!)
also plan for our 2.0 presence to continue...that's why we need guidelines etc.
Why does it fail?
Not seen as furthering the lib's mission
treated as a pet project
not planned for startegically
once the newness wares off, peeps are less motivated to contribute
staff not given time to work on
Lib 2.0 is a state of mind
keeping up with users
trusting users (radical trust)
aware of emerging tech and opportunities
looking outside the lib world for apps, opportunities, inspiration
eg Nuts about southwest blog (link to it...sw airlines)
know your users
eg anthropologist study of college students' research methods
ACRL published Char Booth survey...look it up and link to it (online)...Meredith will put on her presentation wiki...great ideas of how to survey your users
encourage staff to learn and play
eg read blogs...should be in ALL job descriptions...15 mins a day...for ALL library staff
so you don't get in a rut (prob at TBPL I think...)
ask new staff “What do you see that seems off to you?” (FAB idea!...do it!!!)
new eyes are v. Valuable
integrate 2.0 technology in planning / start planning
treat tech as tools
what do you patrons / staff need?...then find a tool to do it...
need should come before the tool
improve communication with our users
eg Ohio univ libraries business blog (link to it)
highlight our collections
eg with RSS feeds by subjest (univ of Alberta is doing this...link to them)
put links to your collections in wikipedia...to special collections for eg. / and Gateway pics
make services more visible
check out Manchster Lib and Info Services for a good eg (link to it)
improve internal knowledge sharing
eg refchicks blog...could be used more je pense
develop a risk-tolerant culture
and learn from your failures
what's the worse that can happen?
Beware the culture perfect!
Embrace perpetual beta
test everything and continually improve
be agile, don't get attached
you can't keep adding to the plate without taking anything off the plate
great ideas can come from anyone and anywhere (not just CC!!!!!)
Don't step on anyone's passion
people need recognition
give staff time for creative endeavours
need to stop / think / get ideas
Google gives staff 20% of time for this...wow!...50% of best ideas come from this
encourage network building
FB = eRolladex...superfab place to mine expertise
query the hive! (twitter also...)
eg Georga pines project...link to it
make something that works for you if you don't like what you have
work with other libs (eg Evergreen)
first year experience @Maclibraries
could expand to the whole campus
but wouldn't they use FB for that?
Be transparent with patrons
don't just have a comment box, good idea to post them to a blog – positive and negative + replies...like LU librayr posting all comments on a bulletin board, with replies...consider doing this on our new Web site chat with TT
time must be devoted to all of this...
might need to create new jobs, or just shuffle
capitalize on your movers and shakers
assess, assess, assess!!!
social media metrics (look it up...looks like a blog....)
http://meredithfarkas.wetpaint.com slides etc...link to it
Black ops ninja-style tech projects...
Ninja secrets revealed...
excitement over projects – often barriers...remember “no” is not always going to be the answer!
Be a bully / subversive / sneaky! Read the policy manual and find loopholes / suuport
black ops / I wasn't here!
Many guilty of “we've always done it this way”
grab #CILninjas feed for my blog
“skunk works”...from Amanada EJ...small team, lots of autonomy...
know your start plan...make sure all projects fit – helps with the sell
be sneaky...just do it, and then you can say, “well it's been working fine for three months...!”
do pre-op work...eg send out info about what you want to do...so peeps have heard of it / are aware of it...so it's familiar...plant seeds which you can then reap...
John...SoPac god...the idea scared peeps initially...huge learning curve as well...told partial truths so as not to bog down project...just do it!
Need to provide a vision for people to latch on to...a vision you know is gonig to be successful, and that others will be passionate about, so they are supportive...
ask for forgiveness, not permission
EBL: evidence based librarianship...start with a lit search...then turn to your social network...if no evidence to support, do it anyway...but collect and share the evidence you create...via social network / article / whatever (for eg me and Kiosk project!!!)
how to avoid collateral damage...try not to step on any toes (power-wise, support-wise etc...) then you'll have more success...get stakeholders to be your cheerleaders...be aware of unintended impacts...you need to build trust...for current + future projects
get people engaged / excited / on board
don't screw over the IT dept!!! you will need them!!!
respect peeps experience / knowledge etc...
what if the new thing is NOT a success?...
when you deploy, depoly like a fire jumper...jump and hold an area...stay there as long as you can...give what you're doing the resources it needs to be a success...if you don't, might as well not start...if you do that and fail, that's ok (like hockey....give 100% and you win)
if you are wrong...own up, apologize, and analyze...
somtimes an idea is too soon...try again six months later...timing is everything
Committees = BAD....project teams = GOOD!
Project teams need power / focus
we do project teams good with servcie audits
specific goals, set of “ToDos”
what's the worst that can happen if you just do it?
Trust yourself / your instincts...go with your gut + have confidence to convince others to follow
follow your inner ninja
winning over hearts and minds of users and staff...
shore up your infrastructer...need stable environment to do innovative things / have trust
fix your stuff before we do new stuff
need to move from a culture of reaction to a culture of innovation...fix probs at the root so they don't plague you...work with IT to identify / help solve problems ...be high profile about it (one of the things I need to work on....)...to gain trust...
try not to say NO to new ideas proposed to you...send ideas back to the proposal group to do more digging / research...make sure also the proposers are invested in the project...demonstrates investment in the idea
good tip...don't show all your cards / be too polished...leave room for engagement / involvement
10 things your mngt needs to know about tech (Roy Tennant article....look it up)
General intro stuff:
- there are about 2000 peeps here, altogether
- challenge / contest throuoht the conference...think of egs of how tech gives you great gifts AND stabs you in the back (enter on eval form and could win!)...will be written up in CIL magazine
- libconf.com = conference blog
- Pew is like an "internet archiologist", b/c it studies but does not judge
- 25% of Americans still do not use the internet
- "tweckling" = heckling a presenter by twitter
- GenX is the dominate population on Twitter
- Manuel Castel's book "The Internet Galaxy":
- creators of online culture include:
- techno-elites: scientific method / openess / peer reviewed
- hackers: freedom to create / appropriate / redistribute
- virtual coomunitarians: early usenet groups
- networked creators: democratized the voices in media...challenged tradit media gatekeepers
- macfound.org ...media literacy studies
- just-in-time-just-like-me communities / support eg. for people with cancer...bridges of hope
- you can be a NODE in peoples' networks (peeps need friends like us!)
- we can teach new literacies...like:
- screen literacy
- navigation literacy
- connections and context
- value of contemplative time (libs have space/place for this...)
- how to create content (eg FB101 class...:) )
- ethical behaviour in new world
...the currency of INFORMATION is greater than the currency of COLLECTIONS...
Sunday, April 11, 2010
- 80/20 rule...will never reach 20% of peeps! Acccept it
- learn how adults learn
- if you want to learn s/t, teach a course on it
- how do you make training fun / interactive
- need to stimulate people...make them have fun
- problem with most courses is too much information!!!
- do "book ends"...prep / content / follow up
- 7 peeps in workshop -- wide variety of backgrounds
- communication (two way street -- talk and listen)
- guide (to what their level of understanding needs to be)
- teach people to fish
- get people to talk / interact...so they feel more comfortable / relaxed...when you hear yourself speak within first 15 mins, you're more likely to be engaged throughout the session
- also get people physically moving around (eg. post-it on the wall)...helps engage physical learners
How do adults engage in anything?...(we will get deeper in to these points)
- SOT (start on time, stop on time, stay on topic)
- respect the 5 minute "T" zone (time out / tangent)
- be here
- be willing to try
- respect differing opinions and styles
- actively listen (no side convos etc...)
- enjoy mutually funny humour
- use the parking lot...and visit it at the end of the course / session
- not to "tell"
- you're the tour guide
- tour peeps through a way of doing things...can apply in their own way
- not to persuade...give them a taste
"What are your objectives?...ask people what they want to learn / know.
Acknowledge peeps' starting point...basic set of knowledge. Very important to acknowledge what people already know. Good slide with circles..."acknowledge their starting points" ...can use that as pre-work...gives you a good starting point
- remember there are a wide variety of learning styles...could be a disconnect btw how you like to learn and how you like to teach!!!
- "what's in it for me?"...sometimes people want to be acknowledged...could say, "I haven't heard from you for a while and I wanted to check in with you...is everything ok?"
Training vs. presenting
- training more interactive
- very different (but a fine line)
- training = engaging / interacting...cover it, engage, cover it, engage...clarify what's important in what.s being covered
- training = clarifying...cleaning the windshield (nice analogy)
- training is not about us, it's about the peeps you are training
- training is about the participants, and they're adults
- decide for themselves what is important to learn
- need to validate the info based on their beliefs and values
- expect what they're learning will be immediately useful
- have substantial experience upon which to draw
- may have fixed viewpoints
- have the ability to serve as a knowledgeable resource to the trainer and fellow learners
- linked/relevant/self direction
- safe, mistake-welcome environment
- clear connections to existing knowledge
- appeal to learning styles
- clarity and succinctness
- visual...graphics/drawings/colours/taking notes
- auditory...lectures/group discussions/stories/sound or word clues
- kinesthetic...movement/hands-on/role playing/just do it/lots of breaks
- 10 mins = max attention span
- do 10 min chunks of content/content/activity
eg. from RJ (did at an innovation type workshop): hand out hula hoops...brain storm ways to use at the library...more ideas the more people you talk to ...lesson = talk to people, and get new ideas!!!
- engage people
- relieves tension
- introduces people
- gets you thinking about the topic
eg. from Melissa McIntyre...for BI classes...hands out little M&M packages, picks a colour...how ever many of that colour you have, say that many nifty things about yourself
identify it and deal with it...if someone is pushing, don't push back...say, "You're really quiet, is there a reason?"...or "You seem to know a lot abou this topic, would you like to share'''"
fab idea for the end of a workshop...what did you learn? what surprised you from today's session?...can you summarize what we covered today?
Personal action plan:
- do an ice breaker at FB101 classes
- add a worksheet component to FB101 handouts...eg. a place for peeps to note their un and pw...(record, but keep private)...or maybe brainstorm ideas how they could see using FB...