CIL: Making it happen: Getting things done...Ken Haycock, Director, SLIS, San Jose State Univ.
Next year cil will be in March, and back at the Hilton (DuPont Circle)...nice
Ken H was once a school lib...wow, did not know that
SJSU SLIS is largest online lib school...has surmounted lots of challenges...lots of political / influencing skills
if you don't promote yourself you're doomed to defend yourself...wow...put that on my wall!!!
the influence pyramid: (top to bottom):
tools and equipment
awareness (feedback and reflection)
empowerment (choosing to be powerful) ***I need to do that better!***
public libs suffer from the curse of high satisfaction and low expectations...wow
no one complains about libs (well, yeah, they do actually!...)...but lots of library love
results in compliance + potitcians think we don't need more $
you would think that “evidence based librarianship” is a redundent term!!!
“death by opportunity”
b/c libs are so flexible / adaptable etc, can do so many things...pulled in so many directions
if you have two libs in a room they'll create an association...one more and they'll give an award!
what is the payoff you're going to get from the choices you make?
Can not be all things to all people...that is where low expectations come in
need LEADERSHIP to give direction / focus...THIS is what we're going to excel at...
we are all leaders...
leadership is a process of social influence therough which oneperson is able to enlist the aid and support of others in the accomplishment of a common task...AMEN!...LTB philosophy
power or influence...
power: possession of control / authority / influence
influence: act of producing an effecgt without apparent exertion of force or direct exercise of comman...hmmm....
successful poeple are influential:
turst is critical
a good reputation is priceless
(have to manage the person you report to!!!...good point)
most peeps are filled with self-doubt
informal mentoring is vip
listening is more important than talking
***choose 8 people to be your personal “board of directors”...FAB idea! Do it!!1...be the CEO of your own life / destiny....***
choose peeps with your best interest at heart
as the level of water in the jungle goes down, the animals start to look at each other in different ways
public relations is not advocacy...public relations and publicity is all about US...needs to be moe ADVOCACY...marketing is getting closer...finding out who your clients are, and how you adjust to meet their needs...more about THEM...advocacy is how you get your message out...how the lib makes a difference in the community...move to being a PLAYER at the table when the problem is defined (good eg = Tbay's culture planning...)
advocacy: a planned, deliberate, sustained effort (hard work) to develop understanding and support (can be for an issue as well as resources) incrementally over time (it's a long haul)
the meek my inherit the earth, but the news of it will never get out!!!
reciprocation (feel obliged to return favours)
authority (look to experts)
commitment/consistency (with commitments and values)
scarcity (less available more we want it)
liking (more we like, more we want to say yes)
social proof (what others are doing)
a fun book about influence: “yes! 50 scientifically proven ways to be effective!”...check it out
a small gift or favour will make you more persuasive...people will want to pay you back...also a personal note
individuals want to be liked, so practice seeing the good in them *** do it!!!
pillars of influence:
the relationsihp (even if you can't stand the person you work with/for, you need a relationship)
the intended approach
the desired results
the context – for the issue, indivudal and organization...is it the right time for this issue?
Fine line between standing on the shore fising, and just standing there
ROTI = return on time investment ... think about it
leveraging SW/OTs...your stengths and weaknesses...and what are the opporutnities to apply them...use your strenghts to grasp the ops...easy win...pay more attention to this to move things forward...be strategic about it!
Focus and plan
on the relationship
on the approach
on the context
on the issues
One Page Presentation: subject / objective / present situation / proposal / advantages / disadvantages / action you want taken ***use this model for next pres to CC*** be honest and succinct
you either DO lunch, or you are lunch!!! (words to live by!!!)
beware of the culture of niceness....conflict avoidence...moi, je suis guilty!!!...don't be afraid to deal with issues...don't let them fester...first step in recovery is self-awareness, so I'm getting there!!!
make your pitch and make your ASK...be clear about what you want
about issues – framing, info, expertise
bringing it all together
skate to where the puck is going to be!!! AMEN!!!