User Experience (aka UX)

• two peeps from Guelph University Library
  
• UX in the lib and Web site
• we are not our patrons
• wwpd: what would the peeps do
• consider user behaviour first and foremost
• Henry Ford quote re faste
  r horse...balance what peeps say they want with figuring out what they need..."If I'd asked my customers what they wanted, they would have asked for a faster horse."
  
• slides are here (session 1018)
• anthropologists' techniques
• the user is not broken...often more marketing is not the solution
• Univ of Rochester wrote a book on UX..."Studying Students"...an anthropologist worked at the Library
• reading list will be on SC Web site
• check out the blog Designing Better Libraries
• piano stairs video good example
• way-finding exercise ...how users navigate space
• don't say "how do you like our signs"...say "go here" and watch
• the newly established UX team encountered some sensitivity of turf issues with other Departments...learned a lot about insider bias
• the library is like our home so it's hard to view objectionably
  
• look for people using work-arounds and think about how you can make things better / easier for them
• con
• sider working with anthropologists / anthropology students
• live the UX attitude!
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• noted next day that super busy TO Starbucks personalized the assembly-line experience by noting peoples' first names on coffee cups...or maybe it's just easier that way?!)
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