Making Noise in the Library: Dinah Sanders (Rock Star -- Senior Product Manager) and Sarah Hickman (Product Manager) III

My Mill Patron Empowerment

• forgot your PIN? (to do: check this out!!!...make it happen) ...in R2007
• update patron info (done!)
• place holds etc.

My Mill features

• no need to start from scratch
• iterate and improve: you don't have to do it all at once
• constant improvements
• new: patron alias (coming in R2007)...can use for self-pickup of hold slips)...talk to BP re this...we can add this option to Change Your Info in My Mill

Express Lane

• new and improved Graphical Self Check
• can also renew and manage holds
• looks cool
• pay fines (with credit card swiper)
• touch-screen option / or keyboard / monitor / card swip

Online Patron Registration (Product)...which we didn't get when we got e*vents due to timing (it wasn't ready in time)

• combined with instant online patron reg / linked to patron dbase and events show up in search results (happy accidents)
  
• can create lists on data -- ie. attendance reports
• London PL is getting ready to launch this week
• (idea: put links to scoped programs in e*vents on FaceBook -- eg. teen ones on YAC page, adult / films / etc. on main page...or even separate them out...puppet shows / crafts / book clubs etc.)

Reaching more users:

• portable devices etc...WiFi everywhere
• get people aware of the lib -- put your search box out where the peeps are (*put it on our FaceBook!)...see discussion in the list + code for how to
• put the search box on every library web page
• make the lib more part of peoples' web lives
• FAQ re persistent search urls on CSDirect (check that this is what I use wrt Adv Searches)
• what do you need to show in BriefCit?...what do people need?...too much clutter/noise?
• change labels for subject headings and call # fields in records to say something like:
• "find similar"
• or "more like this"
• or "next on shelf"
• R2006 example set has nifty touches to package info for users CHECK IT OUT!
• Feed Builder
• get the info out there
• stay relevant and connected in a time of great change...good Marshall Breeding quote on slide
• My Mill knowledge management...
• know what we can do NOW!
• good ALA Midwinter 2006 Presentation on making the most of what you have...check it out on CSDirect "presentations"
• eg: preferred search alerts
• reading history
• my lists
• my databases
• discovery services
• I asked if there is an easy way to get stats on #s of preferred search emails that go out -- no :( submit as an enha. request (check first to see if it's there) + star ratings...we want to know how much this 2.0 stuff is being used
• MyLists: new feature...can name lots of lists nice...look for it
• leverage library knowhow and new technology...bring the intelligence of the reference interview in to the online environments -- ENCORE!
• WebPacPRO example set
• went up on Friday last week
• "refresher service" available...can save a lot of staff time
• Encore Services: new model for support (see slides for Dinah's next session)